CONTACT US

If you have any questions or need more information, please do not hesitate to get in touch.

How Can We Help You

If you have any questions or need more information, do not hesitate to contact us.

Location

Punta Cana, Dominican Republic

WhatsApp

+1 (829) 543-6897

Email

wonderspuntacana@gmail.com

Contact Form

Frequently Asked Questions

If you have any questions or need more information, do not hesitate to contact us.

Excursions

How can I book a tour or excursion?

To book one of our adventures, simply visit the booking section on our website, choose the tour that interests you the most, and follow the steps provided.

You can also contact us directly by email wonderspuntacana@gmail.com or phone +1 (829) 543-6897 (WhatsApp) for personalized assistance.

What if I need to cancel or reschedule?

If you need to cancel or change the date of your booking, please contact us as far in advance as possible.

Our cancellation policy varies by tour, so we will provide you with all the necessary information at the time of your request.

What is the pick-up time?

Pick-up time varies by tour and location. Typically, we will send you a confirmation with specific details of your pick-up time and location once you complete your booking. Be sure to check your email for this information.

How do I find / locate my driver?

At the time of your booking, we will provide you with the contact details of the assigned driver or guide. You will usually be in contact with them via a message or call to coordinate the meeting point.

We will also send you clear instructions on how to recognize the driver, such as a sign or ID card.

What happens if there is bad weather?

In the event of bad weather, we will contact you to inform you of possible changes or rescheduling of the tour. Some tours may be cancelled or modified for weather reasons, but we will try to offer alternatives so that you can enjoy the experience.

If cancellation is necessary, we will offer you options to reschedule or refund.

What documents should I bring with me?

We recommend that you bring a photo ID, such as a passport or driver’s license, along with your booking confirmation.

Some tours may also require additional documentation, so be sure to check the details on your booking confirmation for any specific requirements.

Transfers

How early should I book my transfer?

We recommend booking your transfer at least 24 to 48 hours in advance to ensure availability and the best rates. Last-minute bookings can be accommodated based on availability.

You can contact us directly by email wonderspuntacana@gmail.com or phone +1 (829) 543-6897 (WhatsApp) for personalized assistance.

Is there a luggage limit?

Most transfers allow for a standard amount of luggage. Check the specific vehicle policies during booking for detailed information on luggage limits and additional fees.

Can I request a specific pick-up time?
Yes, you can request a specific pick-up time when making your booking. Ensure the time allows for a smooth transition between your activities and transfer.
What happens if my flight is delayed?
Our drivers monitor flight statuses and will adjust pick-up times accordingly. Inform us of any changes as soon as possible to ensure a smooth transfer despite delays.
How do I confirm my transfer reservation?
You will receive a confirmation email or SMS with all booking details once your transfer is booked. Verify all information and contact us immediately if there are any discrepancies.
Are there any extra charges I should know?
All-inclusive rates cover standard services. Additional charges may apply for extra luggage, special requests, or changes made after booking. Review the booking details for a breakdown of potential extra costs.